Adeptask (ADEPTASK PTY LTD)
This privacy policy will explain how Adeptask uses the personal data we collect from you when you use our website. This privacy policy covers the following websites and services.
- www.adeptask.com
- youtrack.adeptask.com
- licensing.adeptask.com
Personal data we process
| Purpose | Data (key elements) | Basis |
|---|---|---|
| Website analytics | Website activity collected through cookies | Consent - Users accessing the website from within a jurisdiction which requires explicit consent to be provided for the use of these cookies must consent to the use of cookies before they will be used to collect website activity. |
| Region based pricing calculations (currency conversions and local tax compliant pricing) | Geolocation data | Legitimate interests - It is necessary for us to identify from where in the world you are accessing our pricing pages to ensure that we present you with the correct price information for our products, including all relevant tax requirements. |
| Enquiring about our products, services, or receiving technical support | Name, email address, company, message | Legitimate interests - It is necessary for us to read and store your information and messages for us to be able to respond to your messages. |
| Processing payments and fulfilling orders | Name, email address, company, billing address, billing information, information about the purchased product (e.g. number of seats/licenses, tier) | Contract performance - Processing is necessary to fulfill the purchase contract. |
| Providing products and services on behalf of our partners | Name, email address, company, business requirements | Legitimate interests - Our partners may, where permissible by their privacy notice/s, provide us with information so that we can reach out to you directly in order to provide you with a product or service. |
Third Party Service Providers
We use trusted third-party service providers to help us operate our business and deliver our services to you. These providers may process personal data on our behalf.
JetBrains
Adeptask is a Consulting Partner of JetBrains. We use JetBrains products to develop and maintain our software, and they host our YouTrack on their YouTrack cloud.
You may read their privacy statement at https://www.jetbrains.com/legal/docs/privacy/privacy/.
As a partner of JetBrains, JetBrains will sometimes provide us some of your information in order for us to provide you with a product or service. This is only ever done in accordance with the terms of the JetBrains Privacy Policy, generally only after explicit consent from you.
In turn, Adeptask may provide JetBrains with some of your information in order for them to provide you with a product or service, or in cases where we need to escalate a concern to JetBrains.
We will not share your information with JetBrains without your explicit consent.
Website hosting
Framer B.V hosts our website www.adeptask.com. Their privacy policy can be found at https://www.framer.com/legal/privacy-statement/.
Website Analytics
We use Google Analytics services to understand how visitors interact with our website. These services use cookies to collect information about website usage. You can control cookie preferences through our cookie consent banner.
How do we store your data?
Adeptask securely stores your data within our YouTrack system under the following circumstances:
- When you request support or submit a general query via email, our website, or directly within our YouTrack support portal
- When you purchase a product or service, or sign up for a free trial/free app which requires the procurement of a license key
Our YouTrack, https://youtrack.adeptask.com, is hosted by JetBrains on servers located in Singapore.
How long we keep your data
Adeptask retains your personal data only for as long as it is necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our products, making data-driven business decisions, complying with our legal obligations, and resolving disputes.
- Customer & Order Information: We retain data related to your orders and support requests for the duration of your relationship with us, plus a reasonable period thereafter as required by law (e.g., for tax and accounting purposes).
- Enquiries: Information submitted via general enquiries is retained for up to 24 months after the last communication.
- Website Analytics: Data collected for analytics is anonymized or pseudonymized and may be kept for a longer period for statistical analysis.
International Data Transfers
Adeptask is based in Australia and serves a global customer base. Your personal information may be transferred to, stored, and processed in countries other than the one you live in, including the United States and Singapore, where our third-party service providers’ servers are located.
We take steps to ensure that your data is treated securely and in accordance with this privacy policy. We rely on the compliance of our third-party providers with international data transfer frameworks (such as the EU-U.S. Data Privacy Framework) to ensure your data is protected.
What are your data protection rights?
Adeptask would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Adeptask for a copy of your personal data. We may charge you a reasonable fee for manifestly unfounded or excessive requests.
The right to rectification – You have the right to request that Adeptask correct any information you believe is inaccurate. You also have the right to request Adeptask to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Adeptask erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Adeptask restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Adeptask’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Adeptask transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@adeptask.com
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
What cookies do we use?
| Name | Explanation |
|---|---|
| accessId | This cookie is used briefly when you access a licensing.adeptask.com/manage link, to allow you to automatically find your order within the licensing portal. This cookie is not used in any way which allows identification. |
| YouTrack cookies | When you access Adeptask’s YouTrack, a number of cookies are used to store information about your session, your preferences, and your activity. These cookies are required for YouTrack to function, in the same way that any standard web application requires them. |
| Google Analytics cookies | When you access Adeptask’s website, a number of cookies are used to store information about your session, your preferences, and your activity. These cookies can be denied by your browser, or by changing your cookie preferences on the website. |
Privacy policies of other websites
The Adeptask website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Children’s Privacy
Our products and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.
Changes to our privacy policy
Adeptask keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 06 April 2026.
How to contact us
If you have any questions about Adeptask’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: support@adeptask.com
How to contact the appropriate authority
Should you wish to report a complaint, or if you feel that Adeptask has not addressed your concern in a satisfactory manner, you may contact the Office of the Australian Information Commissioner. More information can be found at https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us